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Business Essentials: Customer Service--Communication

4 minutes 31 seconds

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Videos are generally available for preview to non-members as short clips. Limited full-length titles are also available. Log In to view the full length title.

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Woman holding a shopping basket speaks to a man wearing a gray apron in a bakery setting. Both look down at a loaf of bread he is holding in his hands.

Communication is the key to delivering great customer service. Research shows that 89% of customers have indicated they have experienced poor customer service. These incidents represent the potential of lost sales and repeat customers. Part of the "Business Essentials" series.

Media Details

Runtime: 4 minutes 31 seconds

Topic: Business, Careers
Subtopic: Consumer Education, Job Skills, Occupations
Grade/Interest Level: 7 - 12
Standards:

Release Year: 2019
Producer/Distributor: TMW Media Group
Series: Business Essentials
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Closeup of a hand with index and middle finger crossed. Text on image reads, "Deception. Intentional withholding of information or deliberately misleading information to a participant."

Closeup of a person's eyes with green computer text reflecting in their glasses.

Side-by-side images of a sample resume template next to illustrated guidelines on how to write a cover letter.

Man seated at a desk looks over at a woman seated next to him.

Black background with pink digitized text that reads, "Error". Green text below reads, "Gives us experience."

Man wearing a gray and orange parka looks through a scope fixed to a tripod. Caption. Strong work ethic and detail oriented.

Woman holding a shopping basket speaks to a man wearing a gray apron in a bakery setting. Both look down at a loaf of bread he is holding in his hands.

Man wearing a headset looks down and forward like he is looking at a screen. Caption. The customer is as important to the company as you are.

People seated around a table in a modern, sunlit meeting room. Man wearing a business suit speaks to a woman standing at his side.

Waitress buses an outdoor patio table. She is dressed in white collared shirt, necktie, and pink headband.