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The DCMP provides services designed to support and improve the academic achievement of students with disabilities. We partner with top educational and television content creators and distributors to make media accessible and available to these students.
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Business Essentials: Customer Service--Difficult Customers

5 minutes 36 seconds

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Videos are generally available for preview to non-members as short clips. Limited full-length titles are also available. Log In to view the full length title.

Browse Full-length Non-member Titles

Man wearing a headset looks down and forward like he is looking at a screen. Caption. The customer is as important to the company as you are.

Customers react to stress and disappointment in a variety of ways. During these moments, they may need someone with whom they can vent. They may also be looking for someone who will provide a quick and satisfactory resolution. Organizations that understand how to handle difficult customers can reap huge rewards. Part of the "Business Essentials" series.

Media Details

Runtime: 5 minutes 36 seconds

Topic: Careers, Social Science
Subtopic: Interpersonal Relations, Job Skills, Occupations
Grade/Interest Level: 7 - 12
Standards:

Release Year: 2019
Producer/Distributor: TMW Media Group
Series: Business Essentials
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Closeup of a hand with index and middle finger crossed. Text on image reads, "Deception. Intentional withholding of information or deliberately misleading information to a participant."

Closeup of a person's eyes with green computer text reflecting in their glasses.

Side-by-side images of a sample resume template next to illustrated guidelines on how to write a cover letter.

Man seated at a desk looks over at a woman seated next to him.

Black background with pink digitized text that reads, "Error". Green text below reads, "Gives us experience."

Man wearing a gray and orange parka looks through a scope fixed to a tripod. Caption. Strong work ethic and detail oriented.

Woman holding a shopping basket speaks to a man wearing a gray apron in a bakery setting. Both look down at a loaf of bread he is holding in his hands.

Man wearing a headset looks down and forward like he is looking at a screen. Caption. The customer is as important to the company as you are.

People seated around a table in a modern, sunlit meeting room. Man wearing a business suit speaks to a woman standing at his side.

Waitress buses an outdoor patio table. She is dressed in white collared shirt, necktie, and pink headband.