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Business Essentials: Customer Service--Difficult Customers

5 minutes 36 seconds

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Customers react to stress and disappointment in a variety of ways. During these moments, they may need someone with whom they can vent. They may also be looking for someone who will provide a quick and satisfactory resolution. Organizations that understand how to handle difficult customers can reap huge rewards. Part of the "Business Essentials" series.

Media Details

Runtime: 5 minutes 36 seconds

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Business Essentials
Episode 1
4 minutes 20 seconds
Grade Level: 7 - 12
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Episode 2
3 minutes 51 seconds
Grade Level: 7 - 12
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Episode 3
5 minutes 16 seconds
Grade Level: 7 - 12
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Episode 4
4 minutes 13 seconds
Grade Level: 7 - 12
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Episode 5
4 minutes 20 seconds
Grade Level: 7 - 12
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Episode 6
3 minutes 16 seconds
Grade Level: 7 - 12
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Business Essentials
Episode 7
4 minutes 31 seconds
Grade Level: 7 - 12
Still image from: Business Essentials: Customer Service--Difficult Customers
Business Essentials
Episode 8
5 minutes 36 seconds
Grade Level: 7 - 12
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Business Essentials
Episode 9
5 minutes 10 seconds
Grade Level: 7 - 12
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Business Essentials
Episode 10
3 minutes 59 seconds
Grade Level: 7 - 12