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Business Essentials: Customer Service--Reasons to Excel

3 minutes 59 seconds

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Videos are generally available for preview to non-members as short clips. Limited full-length titles are also available. Log In to view the full length title.

Browse Full-length Non-member Titles

Waitress buses an outdoor patio table. She is dressed in white collared shirt, necktie, and pink headband.

The term "call center" was first published by the Oxford English dictionary in 1983. It is not just a department; it is a reflection of the company. An organization wishing to excel must embrace great customer service practices. These best practices can turn a first-time buyer into a lifetime customer. Part of the "Business Essentials" series.

Media Details

Runtime: 3 minutes 59 seconds

Topic: Careers, Social Science
Subtopic: Interpersonal Relations, Job Skills, Occupations
Grade/Interest Level: 7 - 12
Standards:

Release Year: 2019
Producer/Distributor: TMW Media Group
Series: Business Essentials
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Closeup of a hand with index and middle finger crossed. Text on image reads, "Deception. Intentional withholding of information or deliberately misleading information to a participant."

Closeup of a person's eyes with green computer text reflecting in their glasses.

Side-by-side images of a sample resume template next to illustrated guidelines on how to write a cover letter.

Man seated at a desk looks over at a woman seated next to him.

Black background with pink digitized text that reads, "Error". Green text below reads, "Gives us experience."

Man wearing a gray and orange parka looks through a scope fixed to a tripod. Caption. Strong work ethic and detail oriented.

Woman holding a shopping basket speaks to a man wearing a gray apron in a bakery setting. Both look down at a loaf of bread he is holding in his hands.

Man wearing a headset looks down and forward like he is looking at a screen. Caption. The customer is as important to the company as you are.

People seated around a table in a modern, sunlit meeting room. Man wearing a business suit speaks to a woman standing at his side.

Waitress buses an outdoor patio table. She is dressed in white collared shirt, necktie, and pink headband.