Viewers learn the difference between "soft skills" and "hard skills." Hard skills are specific, teachable abilities that can be defined and measured; however, soft skills are less tangible and harder to quantify, such as etiquette, getting along with others, and engaging in small talk. Both skill sets are needed for successful employees. Segment host is Crystal Melero, who serves as the statewide services coordinator for children who are blind or have low vision. Part of the "Getting a Job for Students Who Are Blind and Visually Impaired!" training module.