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Understanding and Resolving Conflicts

23 minutes 10 seconds

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Group of boys approaches another group of boys in a parking lot. Caption. If you compromise, or better yet, collaborate.

Why do conflicts occur? How can they be avoided? Can they be resolved? Does someone have to win or lose? Part I shows four ways to deal with conflict that make it worse. Part II focuses on resolving conflicts, with emphasis on verbal and non-verbal communication skills. Demonstrates both roadblocks to communication and ways to make it better. Encourages using "I" messages.

Media Details

Runtime: 23 minutes 10 seconds

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