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Understanding and Resolving Conflicts

23 minutes 10 seconds

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Why do conflicts occur? How can they be avoided? Can they be resolved? Does someone have to win or lose? Part I shows four ways to deal with conflict that make it worse. Part II focuses on resolving conflicts, with emphasis on verbal and non-verbal communication skills. Demonstrates both roadblocks to communication and ways to make it better. Encourages using "I" messages.

Media Details

Runtime: 23 minutes 10 seconds

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